Salon Policies

Appointments

 

We welcome and accommodate walk-ins whenever possible, but we recommend you have a scheduled appointment to ensure timely service.

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.

If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment. In the event your service provider is unable to perform your service due to your tardiness, and you are unable to reschedule, a new service provider will be offered. 

  • Please advise our staff of any allergies or sensitivities you may have.

  • Our employees work as a team. If, for any reason, you are uncomfortable with the service provider you have reserved, another team member can be made available to you.

  • Salon staff may require new clients to complete a new client consultation form prior to being seen by the stylist. This form helps us to identify any questions or concerns about your hair and gives us the opportunity to have insight into hairstyle and looks that may interest you.


Payments

We accept cash and all major credit cards. We also accept personal checks. Taxes and gratuities are not included in the service price. 


Refund Policy

Our goal is 100% client satisfaction. We will gladly work with you to adjust any service you received within two weeks of the original service. Refunds, exchanges, or credits are not offered for salon services or gift cards.


Children

To maintain a relaxing, professional environment, we ask that you do not bring children under age 10 with you to your appointment. Children can receive services on Saturdays only, if they are accompanied by a parent or adult. Please be advised there is no special pricing for children, they will be charged at market rate. All children under 18 should bring a parent or supervising adult to the consultation so both the child and parent are aware of the services that will be performed.


Cancellations

We know your time is valuable. We respect also that your schedule changes, sometimes suddenly. For us to best serve you and other clients, it's vital we know our stylists' schedules in advance. This helps them prepare for you and the services you are planning. Cancellations make this difficult.

After two cancellations within 24 hours of your scheduled appointment, you will need to provide a credit card to book any further appointments. If you must cancel again within 24 hours of your appointment, you are then responsible for 50 percent of the booked services. This helps us account for lost time in the stylist’s schedule, as well as any products purchased or prepared for your appointment.


Gratuities

Who doesn't like to be rewarded for a job well done? Although tipping is greatly appreciated by our stylists and shampoo assistants, it is ultimately left to your discretion.